Uttej Realty
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AssetCare account support

Delete your AssetCare account

You can request deletion of your AssetCare by Uttej Realty account and the personal data associated with it from the app or by contacting our support team.

Delete your account in the app

  1. Sign in to AssetCare with your buyer account.
  2. Open the menu, select Profile, and choose Delete account.
  3. Enter your current password, optionally add a reason, and confirm the deletion request.

Your account access is disabled and push notifications are stopped immediately after a valid in-app request. The remaining deletion process is completed after any records that must be retained are reviewed.

Request deletion without the app

Email us from the address registered to your AssetCare account. Use the subject “AssetCare account deletion” and include your registered email address and phone number. We may request additional verification before processing the request to protect your account.

Email deletion request

Data deleted

  • •Your AssetCare buyer account, sign-in credentials, profile name, email address, and phone number.
  • •Push-notification registrations and device tokens associated with the account.
  • •Saved preferences, favourites, property requirements, and other account activity that is not required for an ongoing service or legal obligation.
  • •Support messages, service-chat content, and uploaded files that are not required for an ongoing service or legal obligation.

Data that may be retained

  • •Records connected to an active property, seller, NRI, legal-review, or support service may be retained until that service is completed or closed.
  • •Transaction, property, fraud-prevention, dispute, tax, and compliance records may be retained for the period required by applicable law or an active legal obligation.
  • •A limited record of the deletion request may be retained to demonstrate that the request was completed and to prevent unauthorised account restoration.
  • •When an applicable retention period ends, retained personal data is deleted or de-identified.

Need help?

Contact ashwin@kivraservices.com if you cannot access the in-app deletion option or need an update about a request.

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Team

Uttej Reddy

Uttej Reddy

Founder & CEO

Shravani Gandla

Shravani Gandla

Co-Founder & MD

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